British couple fury at £5,000 ‘luxury’ Caribbean vacation next to 7am-4pm construction site

Dawn Brett and her husband David, both 59, had spent £5,100 on a two-week vacation booked with Tui at the Riu Palace Antillas Hotel on the island of Aruba. But when they arrived they found a noisy construction site towering ‘over the pool’

A furious couple have demanded a £5,000 refund after their luxury Caribbean getaway turned into a holiday from hell as a noisy construction site towered ‘over the pool’, leaving them needing painkillers every day.

Dawn Brett and her husband David, both 59, had spent £5,000 on the two-week vacation booked with Tui at the Riu Palace Antillas Hotel on the island of Aruba.

For five thousand dollars, they were expecting the vacation of a lifetime.

But the mother-of-two claims that when she arrived at the adults-only hotel last month, they encountered a building site where a hotel was being built next door.

Footage shows construction work towering over the pool and ‘almost darkening the sky’ as the sound of banging echoes as nearby holidaymakers try to relax.

The ‘awful’ noise from the drilling and machinery was so bad that Dawn claims it forced her to take painkillers for headaches every day.

The 'horrible' noise from the drilling and machinery was so bad that Dawn claims it forced her to take painkillers for headaches every day

The ‘horrible’ noise from the drilling and machinery was so bad that Dawn claims it forced her to take painkillers for headaches every day

Holidays are described as advertised

But the couple found noisy hotel construction going on when they arrived

The holidays are pictured as advertised on the left, with the couple finding noisy hotel construction in progress when they arrived on the right

The GP receptionist says the noisy machines hummed at 7am every day except Sunday and didn’t end until 4pm.

She considered cutting her vacation short by a week because of it, she added.

Tui claims to have sent a letter to guests explaining that construction work was ongoing – but the letter said she could only be heard ‘sporadically’ and Dawn says they would never have left if the extent of the work was on their minds. had been clearly explained.

Now the couple are demanding a full refund from Tui and “refuse to drop the issue” until they do.

Dawn, from Orpington, Kent, said: ‘When I first saw the building working I said ‘oh my God’.

“We had saved some time. It’s a lot of money and we were looking forward to it.

‘It’s heartbreaking. It was constant banging, drilling and machinery. You just couldn’t get enough of it. It was horrible.

“We sat around the pool, but you couldn’t relax, it was horrible. You can turn your head away from looking, but you can’t close your ears.

“I’m not letting go and accepting what happened. I won’t be booking with them again. “It was such a shame and really sad.

“It was bang, bang, bang the whole time and you couldn’t get away from it. It was our whole vacation.

“That’s why I’m asking for my money. I could demand compensation. I could ask for 10 x 20p for ibuprofen because I had to take headache pills all the time.

“It wasn’t great at all, it was awful. We had to suck it up. If they had shown us the construction work, we would have cancelled.

Dawn says that on the seventh day of her vacation, they were so desperate to escape the noise that they considered packing their bags and catching a flight home.

Tui claims she sent a letter to guests explaining that construction work was underway - but the letter said she could only be overheard

Tui claims to have sent a letter to guests explaining that construction work was ongoing – but the letter said she could only be heard ‘sporadically’ and Dawn says they would never have left if the extent of the work was on their minds. had been clearly explained.

The couple had been to Aruba three years ago and always booked their vacations with Tui, so they felt confident with their choice of hotel.

Dawn said: “We couldn’t handle the noise. It was above the pool. There was no relaxation.

“We spend the majority of vacations around the pool. There are beautiful beaches but I’m not a beach person. I don’t like sand.

“We were next door a few years ago and it was quite peaceful and we loved it, but this time it was awful, to say the least.

“It was nothing the second time as we expected. We are supposed to go there for our wedding anniversary next year and I don’t want to go.

“We have always booked through Tui. We are valued customers and we use the same person. I just feel disappointed. On the website he didn’t show us any construction work.

“I understand covid is bothering them and they have to make their money and don’t get me wrong the hotel will probably be beautiful when it’s done but it’s just an awful sight.

The announced holiday is shown.  The couple had been to Aruba three years ago and always booked their vacations with Tui, so they felt confident with their choice of hotel.

The announced holiday is shown. The couple had been to Aruba three years ago and always booked their vacations with Tui, so they felt confident with their choice of hotel.

But Dawn says that on the seventh day of her vacation, they were so desperate to escape the noise that they considered packing their bags and catching a flight home.

But Dawn says that on the seventh day of her vacation, they were so desperate to escape the noise that they considered packing their bags and catching a flight home.

‘We approached the rep who offered to check seats for a return flight but it wasn’t a quick and easy decision as it’s a nine and a half hour flight and we weren’t sure if we would get a compensation if we got home a week early.

Dawn received a letter from the travel company in April informing her that construction work would be taking place nearby, but decided to go ahead as planned as she believed her holiday would not be affected.

The letter said activity at the site had “increased more recently” and “became more visible”, but said work was taking place “sporadically”.

Dawn said: “We received a letter from Tui telling us about the construction work and a representative from Tui called us about two weeks before saying they wanted to make sure we got the letter.

“I asked if it would impact the holiday and they said no it wouldn’t be a problem and it was nothing major.

“If they had shown us the photo and told us the noise would continue from 7am to 4pm everyday we would not have gone or we would have changed hotels but they did not give us that option.”

Dawn Brett and her husband David are pictured.  Dawn said: “It's a lot of money and we were looking forward to it.  'It's heartbreaking.  It was constant banging, drilling and machinery.  You just couldn't get enough of it.  It was horrible'

Dawn Brett and her husband David are pictured. Dawn said: “It’s a lot of money and we were looking forward to it. ‘It’s heartbreaking. It was constant banging, drilling and machinery. You just couldn’t get enough of it. It was horrible’

She added: “There was no peace, it was really hard work. If they offer me £200 Tui vouchers they can push it.

“Should I have been more diligent? No, I’m not one of those people looking for reviews because I didn’t grow up in those days researching a cafe I go to.

“I’m not from that era that googles reviews for everything. I believe what they tell me, that’s why I booked with Tui.

A Tui spokesperson said: ‘We understand Ms Brett’s frustration following her holiday experience.

“We contacted Ms Brett and other affected guests twice before they left to inform them of the construction work nearby. We can confirm that Ms Brett has acknowledged receipt of these communications and has decided to proceed with her holiday booking as planned.

Prensa Riu Hotels & Resorts said it had nothing further to add to Tui’s statement.

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