When Regina and Brandi Felt-Castellano of Apt Cape Cod made the decision to close their Brewster restaurant for a day to support staff facing an increase in aggressive customers, they didn’t expect the rest of the countries – or the world, for that matter – to take note.
Over the past week, however, news of the restaurant’s “day of kindness” has been published by The New York Times, Washington Post, Fox News, and countless others. Wednesday Boston Public Radio, Brandi Felt-Castellano and Emilia Povero, Front Desk Manager at Apt Cape Cod, zoomed in to talk about their experience with unruly guests and the outpouring of support they saw as a result of their position for well-being.
“It’s crazy,” Felt-Castellano told hosts Jim Braude and Margery Eagan. “We heard from restaurant workers, flight attendants, doctors… [saying], ‘thanks guys for saying that. It happens to us here. It’s happening in Australia, it’s happening in the UK, Canada, Alaska.
She continued, “We get cards in the mail from people all over the country and the world, just saying ‘tell your staff there are great people, we support you, I would like my boss to do that. , ‘or’ it means a lot to know that owners care about their employees. ‘ “
“And a lot of them are doing it,” she added.
According to Felt-Castellano, as they had seen a spike in rude customers for several weeks, the idea came spontaneously after a particularly stressful morning. Staff were welcome to stay if they wanted, or go out and enjoy the summer on Cape Cod.
As long as they made an effort to be nice themselves.
“I was like, ‘Don’t go out and be those people you have a day off with!'” She joked.
Povero said the decision to give staff a day off matches her experience working for the Felt-Castellanos at the farm-to-table restaurant, where she has been employed since 2017.
“I moved to New York, I moved to California and I keep coming back because I love working for them so much,” she said. “I’ve had so many different work experiences that… Brandi and ‘Gina are basically my family now because I can’t leave, I keep coming back to my home port.”
“I grew up loving Mr. Rogers,” Felt-Castellano said. “I just like to put that over there. I want everyone to be my neighbor.